Privacy Policy

Knappi is a technical communication practice product operated from Toronto, Ontario, Canada. For privacy questions, access requests, deletion requests, or complaints, contact us at [email protected].

This policy is intended to support transparency under Canadian private-sector privacy principles, including accountability, identifying purposes, consent, limiting collection, safeguards, openness, access, and complaint handling.

By creating an account or using Knappi, you consent to the collection, use, and disclosure of information described in this policy for the purposes explained here. Some information is necessary for the service to function, such as authentication cookies, account information, and practice content submitted for AI processing.

You can choose not to provide optional practice inputs, microphone access, or camera access. You can withdraw consent by stopping use of the service or asking us to delete your account, subject to information we may need to retain for legal, security, or legitimate operational purposes.

Knappi uses AI systems to transcribe audio, generate practice prompts and questions, respond in simulated conversations, evaluate answers, and summarize or grade sessions. In production, the AI backend is configured to use Google Cloud Vertex AI. We may also use cloud hosting, database, email delivery, logging, security, and authentication providers to operate the service.

Practice content sent to AI providers may include prompts, topics, audience selections, transcripts, answers, prior conversation context, and feedback requests. We do not knowingly ask you to submit highly sensitive personal information, and you should avoid including secrets, confidential employer information, financial data, health information, or government identifiers in practice answers.

Knappi currently uses essential cookies for authentication and security, including an HTTP-only session token cookie and a CSRF token cookie. These cookies are required to keep you signed in and protect requests.

We did not identify advertising, analytics, or cross-site behavioural tracking cookies in the current app. If Knappi later adds non-essential analytics, advertising, or similar tracking technologies, we should update this policy and provide any required notice or consent controls before using them.

We keep account information while your account is active. We keep saved interviews, practice messages, transcripts, prompts, and grading results until you delete the session, delete your account, or we remove them under our retention practices. Temporary audio files are intended to be deleted after transcription processing. Verification and password reset tokens expire after a limited time.

We may retain limited logs, backups, security records, or legal records for longer where reasonably necessary for security, fraud prevention, dispute resolution, legal compliance, or service recovery.

We use technical and organizational safeguards designed to protect personal information, including hashed passwords for local accounts, HTTP-only authentication cookies, access controls, rate limits, request size limits, and restricted CORS configuration. No internet service can guarantee perfect security, so you should use a strong unique password and keep your account credentials private.

You can view and update certain profile information in account settings, and you can delete your account from the settings page. You may also contact [email protected] to request access, correction, deletion, or information about our privacy practices. We may need to verify your identity before acting on a request.

Knappi is not intended for children under 13. If you are under the age of majority where you live, use Knappi only with permission from a parent, guardian, school, or other authorized adult as applicable. If we learn that we collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

Knappi and its providers may process or store information in Canada, the United States, or other locations where our service providers operate. Information processed outside your province or country may be subject to local laws and lawful access requests.

We may update this policy as Knappi changes. If we make material changes, we will update the date above and provide additional notice where appropriate.